Privacy Policy

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth, passport details, and other identifying information.

• Contact Data: Email address, phone number, billing address, and delivery address.

• Payment Data: Card details (processed securely via third-party providers), payment history.

• Travel Details: Booking history, preferences, destination choices, travel dates.

• Technical Data: IP address, browser type/version, operating system, referral source, and site interaction logs.

• Marketing Preferences: Your choices regarding email newsletters and promotional offers.

2. How We Use Your Information

We use your personal information to:

• Fulfil your bookings and provide services

• Contact you regarding changes or updates to your booking

• Process payments securely

• Send booking confirmations, invoices, and travel documents

• Offer customer support before, during, and after your trip

• Improve website functionality and customer experience

• Send marketing communications (if you’ve opted in)

• Comply with legal obligations and prevent fraud

3. Legal Bases for Processing

We process your data under the following legal bases:

• Contractual necessity: To provide you with travel services

• Legal obligation: To comply with regulatory or law enforcement requirements

• Legitimate interest: To improve services and provide customer support

• Consent: For marketing communications where required

4. Sharing Your Data

We only share your data with:

• Service Providers (airlines, hotels, transfer companies) to fulfil your travel arrangements

• Payment processors and financial institutions

• IT and customer support service providers

• Regulatory or legal authorities if required

We do not sell your data to third parties.

5. International Transfers

Some of your data may be transferred outside the UK or European Economic Area (EEA) when necessary to fulfil your travel bookings. We ensure appropriate safeguards are in place to protect your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict data processing

• Withdraw marketing consent at any time

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: privacy@awsometrips.co.uk

8. Data Security

We implement technical and organisational safeguards to protect your personal data against accidental loss, misuse, unauthorised access, or disclosure.

9. Cookies and Tracking

We use cookies to:

• Enhance site navigation

• Analyse site usage

• Personalise your experience

For more details, see our separate Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Email: info@awsometrips.co.uk
Phone: 0203 9441000
Address: 13 Station Road London, SE25 5AH

Last Updated: 12 – 06 – 2025