Terms and Conditions

Our Role

Awsometrips.co.uk is an online travel agency that allows you to search, compare, and book travel services such as flights, accommodation, and transfers. We do not own or operate any of the travel services ourselves.

When you book through us:

• We act as an agent on your behalf or as an agent for the travel provider (the “Service Provider”).

• You enter into a separate contract with each Service Provider.

Your booking is subject to:

• These Terms and Conditions

• The Service Provider’s own terms and conditions

• The terms of any primary agent if we are acting as a sub-agent

Package Holidays

Some bookings made via Awsometrips.co.uk may be classed as Packages under the UK Package Travel Regulations 2018. These packages consist of at least two travel services (e.g. flight + hotel) combined:

Your booking qualifies as a Package if:

• It includes at least two different types of travel services (e.g. flight and accommodation)

• It lasts more than 24 hours or includes an overnight stay

Even in Package bookings, you hold separate contracts with each Service Provider. This is known as a Multi-Contract Package, and you’ll receive an ATOL Certificate to confirm your protection.

Financial Protection (ATOL)

When you buy an ATOL protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Booking and Payment

When you make a booking:

• You confirm that all passenger names match the passports.

• You accept these Terms and our Privacy Policy.

• You are at least 18 years old and authorised to book.

Bookings are only confirmed after you receive a confirmation email and booking reference. Until then, bookings are provisional.

Processing may take up to 72 hours. If the booking cannot be confirmed (e.g. due to payment failure or price change), we will contact you. You may choose to cancel or accept changes. Any price increase must be paid before we can confirm.

You also agree to the terms of any Service Provider if you’re redirected to their site during booking.

Travel Insurance

It is your responsibility to have adequate travel insurance, covering medical emergencies, cancellations, and unforeseen events (including COVID-19 disruptions). If you purchase insurance through Awsometrips.co.uk, it is not considered part of your Package.

Group Bookings

Bookings made with different reference numbers are treated independently, even if for the same group. We cannot guarantee rooms or services will be linked unless requested in advance.

Payment Options

We accept:

• Visa

• MasterCard

• American Express

There are no card fees from us, though your card provider may apply international transaction fees. All transactions undergo security and fraud checks. We may cancel bookings that fail these checks.

Low Deposit & Pay Monthly

You may have the option to:

• Pay a low deposit upfront

• Pay the balance in monthly instalments

You’ll be shown exact payment dates during booking. If you cancel before completing instalments, you’ll still owe the full deposit or amounts already paid.

If you fail to pay on time, your booking may be cancelled by the Service Provider and cancellation charges may apply.

We automatically collect future payments from the card used for the deposit. To change cards, email us at accounts@awsometrips.co.uk at least five working days before the due date.

Prices and Errors

We aim to ensure all prices and information are accurate. However, errors may occur.

• If we discover an error before confirmation, we’ll contact you.

• If the correct price is higher than advertised, you can cancel or accept the new price.

• If the price drops after booking due to changes in fuel costs, taxes, or exchange rates, you may be entitled to a refund.

Price increases over 8% of the total booking value will give you the right to:

• Accept the increase

• Cancel with a full refund

• Choose an alternative Package (if available)

Flight Bookings

Awsometrips.co.uk is IATA-accredited and provides flight booking services with both scheduled and low-cost carriers.

Depending on the flight, we may:

• Act as your agent when booking directly on an airline’s website

• Act through a third-party consolidator or supplier

When booking, you authorise us to use your payment details to book your flights. You may see separate charges for the flight and for our services. Airlines’ terms will apply and should be reviewed before booking.

Transfers

Transfer services may be shared or private and operate according to the Service Provider’s set schedule. If your flight is delayed or rescheduled, it is your responsibility to inform us via Manage My Booking so we can attempt to amend the transfer accordingly.

Final Travel Arrangements

Please ensure:

• You have all necessary visas, passports, and health documents

• Your passport is valid for at least 6 months beyond your return date

• You reconfirm flight details within 48 hours of departure

You are responsible for being informed of any schedule changes directly with the airline if they contact you.

Amendments by You

Changes to your booking (e.g., name, hotel, travel dates) may incur:

• A £25 administration fee

• Service Provider fees (may be up to 100% of the booking value)

Some items (e.g., low-cost flights or “non-refundable” rooms) cannot be changed. All change requests must be submitted by the lead passenger via Manage My Booking.

Cancellations by You

You can cancel at any time before departure, subject to:

• A £75 cancellation fee per Package or £25 for hotel-only bookings

• Non-refundable charges from Service Providers

• Full flight charges (100% non-refundable)

You must email us to cancel, and we will confirm the cancellation charges before proceeding.

In unavoidable and extraordinary circumstances (e.g., war, pandemic, natural disaster), you may cancel without fees if the event significantly impacts your Package. In such cases, we will provide a full refund but no compensation.

If FCDO (Foreign, Commonwealth & Development Office) advice changes after you book, but services are still running, normal cancellation charges may still apply.

Cancellations and Changes by Service Providers

Minor changes (e.g., flight time change under 12 hours, change of airline or similar-standard accommodation) may occur. We will notify you, but no refund or compensation is provided.

Significant changes include:

• A change to flight times by over 12 hours

• Change in accommodation to a lower standard

• Change of departure airport (except within the same region)

In such cases, you will be given options to:

• Accept the changes

• Choose a replacement Package

• Cancel for a full refund

You may be entitled to compensation under the Package Travel Regulations unless the change was due to extraordinary circumstances.

Non-Package Bookings

If your booking is not classed as a Package, we are not responsible for the performance of the travel services. In these cases, your contract is with the Service Provider, and their terms apply.

Our responsibility is limited to our booking service. We are not liable for third-party service failures, delays, or cancellations.

Conduct

You must behave responsibly and respect other travellers and staff. If your behaviour is deemed disruptive or dangerous, the Service Provider may cancel your booking without refund. You may also be liable for any damage caused.

Complaints

If you experience a problem while travelling:

1. Notify the Service Provider immediately.

2. Contact our 24/7 support team.

3. Obtain written confirmation of the complaint from the provider.

Failure to report the issue during your trip may reduce your right to compensation.

Travel Advice and Entry Requirements

We recommend reviewing FCDO travel advice at www.gov.uk/foreign-travel-advice.

It is your responsibility to:

• Check visa and health entry requirements

• Ensure all travellers meet passport rules (UK passports must be issued within the last 10 years and valid 6 months beyond return)

Local Taxes and Fees

You may need to pay local taxes (e.g., tourist tax, resort fees) at your destination. These are not included in your booking and are payable locally.

Accommodation Ratings

Star ratings vary between countries and providers. They reflect local standards and facilities, not UK equivalents. Facilities like air conditioning, spa access, or entertainment may incur extra charges.

IATA Accreditation

Awsometrips.co.uk is an IATA-accredited travel agent. This allows us to issue airline tickets directly, and it ensures compliance with global travel standards and passenger safety.

Liability

Our liability is limited to:

• The cost of your affected Travel Services

• Or three times the booking value if proven negligence occurs

We do not accept liability for:

• Loss of enjoyment

• Business losses

• Acts of third parties beyond our control

We do not limit liability for death or personal injury caused by our negligence.

Unavoidable and Extraordinary Circumstances

These include events outside our control such as:

• Natural disasters (e.g. earthquakes, floods)

• War or terrorism

• Global pandemics

• Air traffic control strikes

• Political unrest or health emergencies

In such cases, we or the Service Providers may alter or cancel your booking. You will be informed and provided with alternatives or a refund, but compensation may not apply.

Chargebacks

By booking with us, you agree not to initiate chargebacks unless covered by law (e.g., Section 75 of the Consumer Credit Act). If you do receive a refund or voucher from the Service Provider directly, you agree to inform us immediately and avoid double claims.

Entire Agreement

These Terms and Conditions, along with any documents referred to within them, represent the entire agreement between you and Awsometrips.co.uk.

Governing Law

These Terms and Conditions are governed by English law. Any legal matters shall be handled in the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case you may bring proceedings in your local jurisdiction.

Registered Office: Awsometrips.co.uk, 13 Station Road London, SE25 5AH
Customer Support: help@awsometrips.co.uk
Support Line: 0203 9441000
ATOL Number: 74904
IATA Number: 91245302

Last Updated: 12 – 06 – 2025